i-thriv (formerly Silver Liner Mobile Massage Studio) – FAQ Guide

Booking & Scheduling

What are your hours?
We’re open daily from 8:00 AM to 8:00 PM.

Can spa fees be reduced for groups?
No. Larger events require more setup and team coordination.

How do I book?
Book online at www.i-thriv.com. Individual sessions: 24–48 hrs notice. Groups (6+): 72 hrs notice.

What should I know before booking my i-thriv session?

Accurate Address: Enter the correct service address and include clear directions, especially if you're in an area with limited GPS coverage.

• Current Contact Info: Double-check that we have your active cellphone number in case your provider needs to contact you.

  Correct Date & Time: Please review your booking details carefully before confirming. You are responsible for selecting the correct appointment time and date.

  If an incorrect time or date is booked, you may reschedule your appointment. However, refunds will not be issued for booking errors.

  Can I request a male or female provider?
  Yes. You can indicate your provider gender preference when booking. While we’ll do our best to accommodate all requests, availability may vary.

  What if I live in a gated community or apartment?
  Please provide access details when booking—gate codes, parking instructions, or entry directions—to help your provider arrive on time.

  Do you charge a travel fee?
  We serve most areas without added fees. Extended service zones may include a travel surcharge. You’ll be notified during booking.

  When is payment due?
  Immediately when booking or choose to make a deposit.

  Group payments?
  Host pays in full. If guests want to pay individually, each must book online.

  What if the therapist is late?
  They arrive 10–15 min early. If late, your session will still be provided for the full scheduled time.

  What if I'm late?
  Your session may be shortened if the therapist has another booking.

  Cancellation policy:

  Same-day: Full charge

  72 hours: 50% charge

  1 week: No charge

  Refunds?
  All sales are final. Contact us with concerns.

  What services do you offer?

  Therapeutic Massage (Swedish, Deep Tissue, Prenatal, etc.)

  Couples Massage & Group Spa Sessions (30–120 minutes)

  Full-Spectrum Healing: VAT + BrainTap®

  Facials & Skincare (in-home)

  Group Yoga

  Sound Bath Experience

  Nail Care (based on availability)

  How long are i-thriv in-home massage sessions?
  Sessions are available in 60, 75, 90, or 120-minute options. All sessions are customized and delivered to your home, office, or vacation rental.

  What's included in massage sessions?
  Custom massage, massage table, music, and oils.

  How do I prepare for an in-home session?
  Quiet 120+ sq. ft. space, easy parking, share codes in advance. Outdoor sessions require shade.

  What should I wear?
  Loose-fitting or robe-style clothing is ideal.

  Can I be nude?
  No. Full professional draping is required.

  Weight limit for tables?
  Supports up to 350 lbs.

  Do you serve all genders?
  Yes. Therapists may decline based on comfort in private settings.

  Do you offer any massage add-ons like aromatherapy or hot stones?
  Yes. Add-ons including aromatherapy, sugar scrubs, and hot stones are available based on therapist availability and can be selected during booking.

Service Areas

Where are i-thriv services available?
We currently serve Temecula, Corona, Palm Springs, Irvine, Laguna Beach, Newport Beach, and surrounding areas. Extended service available in San Diego, Los Angeles, and more.

Don’t see your city listed?
We’re expanding! Email us at info@i-thriv.com to request service in your area. We’ll reach out to local providers and do our best to accommodate you.

Payments, Memberships & Discounts

Gift cards available?
Yes. eGift cards up to $2,000, customizable and easy to send.

Do you accept HSA/FSA?
Yes, via TrueMed. Save 30–40% using pre-tax dollars.

Memberships available?
Yes—Elite Wellness Membership includes monthly services, discounts & bonus perks.

Payment plans?
Yes. Afterpay & Klarna available.

Special offers?
Follow us online for seasonal deals.

Tipping policy?
Not included. Tips (15–25%) are appreciated.

Health, Safety & Conduct

Do you follow any health or hygiene protocols?
Yes. Providers follow strict hygiene standards. Tables and tools are sanitized before and after each session. If you’re feeling unwell, please reschedule.

Are there any health conditions that may prevent me from booking a session?
Yes. If you have a fever, contagious illness, recent surgery, or serious medical concerns, consult your healthcare provider before booking.

Is my personal information or session private?
Yes. All client information is kept confidential. Your privacy is respected and never shared.

Pets or children in the room?
Pets must be out of the room. Children must be supervised by another adult.

Bad weather for outdoor sessions?
Move indoors or reschedule. No refunds.

Inappropriate behavior policy?
Zero tolerance. Any violations are reported under CA Penal Code §647(b).

Contacting providers directly?
Prohibited. Doing so removes both client and provider from the platform.

What Sets i-thriv Apart

Who do you work with?
Corporate teams, hotels, vacation rentals, real estate, wellness centers, and nonprofits.

What sets i-thriv apart?
i-thriv goes beyond massage. We offer exclusive services like Vibroacoustic Therapy (VAT) and BrainTap®—not available through most mobile providers. Our certified professionals deliver personalized, compassionate care that transforms any space into a healing environment.

Professional Standards & Contact

Legal & Professional Notice:
Our services are not a substitute for medical care. We uphold a strict professional code of conduct. All content is property of i-thriv™ (formerly Silver Liner Mobile Massage Studio).

Hiring?
Yes. We're hiring licensed massage therapists, estheticians, yoga instructors, and sound healers.

ACE FMS clients?
Yes. We accept authorized clients for in-home massage throughout Southern California.