Terms of Service
Cancellation Policy:
Notice Period: 7 days before the appointment.
Cancellation Fee: 100% charge if canceled within 7 days.
Deposit: Non-refundable deposit required upon booking.
Cancellation Process: Via email or text, at least 7 days in advance.
No-Shows & Late Arrivals: Full appointment charge for no-shows. Late arrivals may result in reduced session time with full fee applied. Same-day cancellations incur a 100% charge.
Booking Policies for Events:
Spa Parties/Events: Non-refundable deposits, changes/cancellations within 14 days may incur full charges.
Service Expectations:
Provider Arrival: Expected 10-30 minutes early.
Client Responsibilities: Ensure suitable conditions, parking, secure areas, follow instructions.
Payment & Service Process:
Supplies & Timing: Therapists bring supplies, prompt service start.
Spa Parties: Suggested intervals between guests.
Extensions & Payment Methods: Venmo payments accepted, extensions available.
Payment Method: Invoice provided at service end. Reminder sent an hour before the appointment ends. Tips given directly to the provider. Up to $100 Late fees may apply.
Pets, Responsibility & Furniture Policy:
Furniture: Clients responsible for moving for safety.
Pets & Outdoor Services: Secure Pets: Owners responsible for securing pets and any associated accidents or expenses
shaded area required. Tent rental service available for $65.
Zero Tolerance: Strict policy against behavior violating California Penal Code 647(B) PC.
Gift Cards:
Redeemable at location or mobile service.
Not usable online.
Not exchangeable for cash/vouchers.
Non-refundable, non-replaceable if lost or stolen.
Doctor’s Referral:
Required for certain health conditions or recent surgeries.
Services not provided to intoxicated or unwell individuals.
Age Requirements:
Services available based on age restrictions.
Scope:
Services provided without diagnosing illnesses or diseases.
Traveling Fee:
Applies to locations outside specified areas (Orange County, Los Angeles, Inland Empire, San Diego).
Provider Space Set-Up & Parking Arrangements:
Space Requirements: Our team of providers requires ample space to ensure the effective delivery of top-notch services to our valued clients. Please ensure sufficient room is available for our therapists to comfortably set up and perform the sessions.
Parking Arrangements:
Parking Facilities: Kindly ensure the availability of designated parking spaces for our providers to park and unload their equipment without any hassle.
Hotel or Paid Parking: In cases where our team needs to park at a hotel or in a paid parking area:
Please provide clear and precise directions to self-parking locations, facilitating easy access for our team.
If applicable, kindly provide our team members with a day pass or a validated parking ticket to ensure a smooth departure post-service.
For hotel parking, we kindly request hotel staff to validate our team's parking ticket before their departure for added convenience.
Ensuring convenient parking arrangements allows our team to focus entirely on delivering exceptional mobile massage services without any logistical hindrances.
Additional Booking Instructions:
At the time of booking, please ensure our staff has the correct address on file for your service.
Provide our team member with the point of contact cell phone number.
Please give our team members clear driving directions or any access gate code at least 24 hours prior to your service.
For Airbnb stays requiring our insurance, kindly have them email us directly at info@silver-liner.com.
These instructions help streamline the service process and ensure a smooth experience for both our clients and our team.
Arrangement of Providers for Massage Services at Spa Parties:
For a Party of 4 Guests:
By default, one massage therapist will be provided. Please inform us during booking if you prefer an additional therapist.
If you desire two massage therapists for a party of 4 guests, an extra fee of $25 per therapist, per person will apply, based on time constraints.
For a Party of 6 Guests:
Initially, one to two massage therapists will be provided, depending on time restrictions. Please notify us during booking if you require an additional therapist.
If you wish for three massage therapists for a party of 6 guests, an additional fee of $25 per therapist, per person will be charged.
For a Party of 8 Guests:
Standard provision includes two massage therapists, considering time constraints. Kindly inform us during booking if you need an extra therapist.
Should you request four massage therapists for a party of 8 guests, there will be an additional charge of $25 per therapist, per person.
For a Party of 12 Guests:
Initially, two to three massage therapists will be assigned based on time restrictions.
If you request four massage therapists for a party of 12 guests, an extra fee of $25 per therapist, per person will be applied.
Please advise us via email during booking if you require an additional therapist at info@silver-liner.com
Cancellation by Our Company:
Our company will only cancel a scheduled appointment under the following circumstances:
Extreme Weather Issues or Road Blocks: In the event of extreme weather conditions or unexpected roadblocks that hinder the safe travel of our providers, we may need to cancel appointments for the safety of our team.
Provider Illness: If a scheduled provider falls ill, we will make every effort to arrange an alternate qualified provider for your session on the same day.
Unforeseen Circumstances: Should any unforeseen circumstances arise that prevent us from fulfilling the scheduled appointment, we will initiate a refund process back to the card on file.
We prioritize ensuring your massage service is delivered as scheduled. However, in the rare instances where cancellations are necessary due to factors beyond our control, we are committed to either rescheduling or issuing a prompt refund.
Silver Liner Mobile Massage Studio Membership Program Agreement
By enrolling in the Silver Liner Mobile Massage Studio membership program, you're committing to prioritizing your well-being by receiving at least one monthly massage at your preferred location—be it your home, office, or hotel. Our membership plans are designed with flexibility, offering durations of 3, 6, 9, and 12 months, ensuring you have options without a long-term obligation.
Please note that our membership plans are generally non-refundable. Exceptions are granted only if accompanied by a written legal document from your doctor, stating that you are medically unable to receive massages or if you cancel within 7 days without receiving the massage service at our discounted rate.
As a member, you have the freedom to add extra sessions during the month at an additional cost. Additionally, you can gift your massage session to a friend in your area, spreading wellness benefits within your community.
Upon completion of your membership plan, you'll have the option to reenroll for continued benefits and rejuvenation. We also offer a referral program—when you refer a friend who decides to join, you'll receive a complimentary massage session as a token of our appreciation.
Upon agreeing to join our program, you can opt for monthly payments or a one-time flat fee. Monthly payments will be deducted from your chosen credit card for the duration of your selected membership.
By signing up, you agree to abide by our terms and policies. Our membership covers base services, and any additional upgrades such as hot stones, foot scrub, aromatherapy, CBD massage, or spa parties for 4 guests will be charged separately at our discounted member rates. Additionally, you'll have access to exclusive perks reserved only for our valued members.
Thank you for entrusting Silver Liner Mobile Massage Studio with your wellness journey.
New Policies Due To Covid-19
Please answer a few questions before scheduling your appointment.
COVID-19 Health Information & Informed Consent
This document contains important information about your decision to receive services in light of the COVID-19 public health crisis. Please read and fill out this form carefully and let me know if you have any questions.
Please answer the following COVID-19 health questions:
1. Have you had a fever in the last 24 hours of 100°F or above? Yes ☐ No ☐
2. Do you now, or have you recently had, any respiratory or flu symptoms (including fever, chills, sore throat, cough, muscle aches, or shortness of breath)? Yes ☐ No ☐
3. Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has coronavirus-type symptoms? Yes ☐ No ☐
4. Have you traveled anywhere outside of the state in the last two weeks? Yes ☐ No ☐
Location: ___________________________________________
5. Have you had a new loss of sense of taste or smell? Yes ☐ No ☐
The following questions are specific to a new aspect of COVID-19 involving blood coagulation.
6. Can you exercise to get your heart rate and respiratory rate up without any problem? Yes ☐ No ☐
7. Have you had a new onset of muscle aches and pain since the emergence of the virus? Yes ☐ No ☐
8. Have you seen any new marks, rashes, spots, bumps, or other lesions on your skin? Yes ☐ No ☐
Consent for Treatment
To proceed with receiving care, I confirm and understand the following:
I understand that the novel Coronavirus (COVID-19) has been declared a global pandemic by the World Health Organization (WHO). I further understand that COVID-19 is extremely contagious and may be contracted from various sources. I understand COVID-19 has a long incubation period during which carriers of the virus may not show symptoms and still be contagious.
I understand that I am the decision maker for my health care. To the best of their ability, my practitioner will provide me with information to assist me in making informed choices. This process is often referred to as “informed consent” and involves my understanding and agreement regarding recommended care, and the benefits and risks associated with the provision of health care during a pandemic. Given the current limitations of COVID-19 virus testing, I understand determining who is infected with COVID-19 is exceptionally difficult.
I understand that preventative measures and intensified sanitation protocols intended to reduce the spread of COVID-19 have been implemented. However, because this work involves close physical proximity over an extended period of time in a closed space, there may be an elevated risk of disease transmission, including COVID-19. I hereby acknowledge and assume the risk of becoming infected with COVID-19 through this treatment and give my express permission to you and the staff at your offices to proceed with providing care.
I KNOWINGLY AND WILLINGLY CONSENT TO THE TREATMENT WITH THE FULL UNDERSTANDING AND DISCLOSURE OF THE RISKS ASSOCIATED WITH RECEIVING CARE DURING THE COVID-19 PANDEMIC. I CONFIRM ALL OF MY QUESTIONS WERE ANSWERED TO MY SATISFACTION.
I HAVE READ, OR HAVE HAD READ TO ME, THE ABOVE COVID-19 RISK INFORMED CONSENT TO TREAT. I APPRECIATE THAT IT IS NOT POSSIBLE TO CONSIDER EVERY POSSIBLE COMPLICATION TO CARE. I HAVE ALSO HAD AN OPPORTUNITY TO ASK QUESTIONS ABOUT ITS CONTENT, AND BY SIGNING BELOW, I AGREE WITH THE CURRENT OR FUTURE RECOMMENDATION TO RECEIVE CARE AS IS DEEMED APPROPRIATE FOR MY CIRCUMSTANCE. I INTEND THIS CONSENT TO COVER THE ENTIRE COURSE OF CARE FROM ALL PROVIDERS IN THIS OFFICE FOR MY PRESENT CONDITION AND FOR ANY FUTURE CONDITION(S) FOR WHICH I SEEK CARE FROM THIS OFFICE.
Cancellation
Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancellations at this time.
Sickness
Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 24-hour notice period, the cancellation fee may be waived.
Please be advised of the policies for Silver Liner Mobile Massage Studio. Your signature below signifies acceptance of these policies.